Shipping policy

Last updated: 14 December 2025

At Alice and Homer, we provide digital services and digital deliverables only. We do not ship physical products.

This policy explains how our Services are delivered.

1. Digital Services Only

All services provided by Alice and Homer are delivered digitally and may include:

  • AI-generated content

  • AI avatars

  • Synthetic or cloned voice assets

  • Brand campaign materials

  • UGC-style content

  • Strategy or creative assets

No physical items are shipped.

2. Delivery Method

Digital deliverables are provided via one or more of the following:

  • Email

  • Secure download link

  • Shared folder (e.g. Google Drive or similar)

  • Client-designated platform or tool

The delivery method will be agreed as part of your project or service engagement.

3. Delivery Timeframes

Delivery timelines vary depending on:

  • scope of work

  • complexity of the project

  • client responsiveness

  • agreed turnaround times

Estimated delivery dates are provided in advance but may be subject to change if project requirements or timelines shift.

4. Client Responsibilities

To avoid delays, clients are responsible for:

  • providing timely feedback

  • supplying required materials, approvals, or instructions

  • responding to queries related to the project

Delays caused by missing information or approvals may impact delivery timelines.

5. No Physical Shipping

As no physical products are supplied:

  • shipping fees do not apply

  • tracking numbers are not issued

  • delivery address details are not required

6. Issues With Delivery

If you believe you have not received agreed deliverables or are experiencing access issues, please contact us promptly so we can resolve the matter.

7. Contact Us

For delivery-related questions, contact:

📧 info@aliceandhomer.co.uk

Please include your name and project reference where applicable.